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How to
Order
Welcome to our online store. Like a conventional store, we
provide a shopping cart to hold items that you select for purchase. The cart is
available on shopping pages and unavailable on non shopping pages (e.g., Contact
Us).
We list items by category, or subcategory, or both. We might also
highlight some items by themselves on a page, or on top of a category or
subcategory page. A category has a list of items that fit within that category;
the same applies to a subcategory. Each item in a list is linked to a detail
page. A detail page has space for an extended item description, as well as
options that are available for an item.
Add to Cart adds an item to the
cart. It appears beside each item listed in a category and it also appears on
detail pages. On a detail page, you can use your keyboard to overwrite the value
in the Quantity text field. On a detail page, you can also click a dropdown box
with your mouse to choose an option (when options are available). Skipped
options result in a reminder message. In a category list, when an item has no
options, you can adjust quantity and click Add to Cart. However, if an item in a
category list has options, click Add to Cart to choose options and adjust
quantity. When you successfully add an item to the cart, we display the contents
of the cart.
Continue Shopping returns you to the general area from
which you added your last item.
View Cart and View Open Cart display the
cart’s contents. Each item is listed separately with brief description,
quantity, unit price, and extended price. Options are shown with price ($0.00
for free options). You can adjust item quantity, Remove (remove an item from the
cart), Clear Cart (remove all items from the cart), and Update Cart (useful
after adjusting quantity).
Create an Account gathers contact information
from you that we store in your account address book. It also asks you to create
a username and password. You can use your username and password to update your
address book and to shop in the future without entering contact information
again. Even though there is space for only one address, you can add more
addresses during Check Out (below) or in Account Administration (also
below).
Check Out determines your Login status and responds accordingly.
If you did not complete Login, we provide you with options to Login or Create an
Account. If you completed Login and the cart is empty, we return you to the
online store. If you completed Login and the cart contains items, then we let
you select shipping address (you can add more addresses in Account
Administration) and shipping method, and enter billing information before
completing your order. You will be asked to enter your credit card information
as part of the Check Out process for each order placed. We do not store credit
card information.
Shopping Tip. We do not save credit card data; you
must provide it each time that you shop.
Login requests your username
and password (see Create an Account) so that you can access your account. This
helps you during Check Out and in Account Administration. After you complete
Login, we bring you to the main shopping page. From there, you can Check Out,
Continue Shopping, or administer your account (Account
Administration).
Logout requires no information from you. Logout takes
you directly to Login. To continue shopping, look for a shopping link near the
top of the page.
Shopping Tip. If you Login, add items to the cart and
Logout without Check Out, your items will still be in your cart when you Login
again. This is particularly useful if you share a computer.
Account
Administration lets you view or repeat past orders (View Order History), add
shipping addresses (Edit Address Book), and update your billing contact
information (Edit My Account).
Track Your Order
When your order is
placed, an email confirming your order will be sent.
View your current
and past orders. You can log in to view your order history. Select Account
Administration. Select View Order History or click here to be taken directly to
the View Order History page.
Reorder the same products. If you would
like to reorder items that you have ordered in the past, you can. Log in to view
your order history. Click here to be taken directly to the View Order History
page or select Account Administration. Select View Order History. Find your
order either by order date or by order number, select it. Select Reorder
Items.
Print a receipt for a past order. If you would like to print a
receipt for items that you have ordered in the past, you can. Log in to view
your order history. Click here to be taken directly to the View Order History
page or select Account Administration. Select View Order History. Find your
order either by order date or by order number, select it. Select Print
Receipt.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are
not satisfied for any reason, you can return the product through the
mail for a refund or replacement.
Returns are easy.
Return Policy
If you purchase an item through our site and are not completely
satisfied with the purchase for any reason, you need to contact us
within three (3) days of receiving the item to receive a return
authorization number. Items returned without a return authorization
will not be accepted.
Refunds for items that are defective or that were not described
accurately will include both the incoming and outgoing shipping
charges. However, buyers returning items because of buyer's remorse
will be refunded the purchase price but neither the incoming or
outgoing shipping charges.
Returned items must be returned in similar packaging and via the same
shipping method by which it was shipped to the customer. Items returned
are to be in the same condition as when they were sold and shipped or
this guarantee is void.
A copy of the original sales invoice must accompany all returns with
the return authorization number printed in plain sight. All returns
should be shipped with sufficient postage and insurance for the buyer's
protection. If items are not returned as per the above, the item will
be returned to sender and no refund will be issued
After obtaining a Return Authorization #, send the package to:
WDN Inc., 220 West Michigan Avenue, Kalamazoo, MI 49007
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